Outsourced IT Services Provides Improved Customer Service and Cost Reductions for Toyota Australia.
“FourPL were our trusted advisor in ensuring we retained the best provider for outsourcing our IT services.”
Kane Collins, Manager Application Support Services, Toyota Motor Corporation Australia
Toyota Motor Corporation Australia (Toyota) is one of Toyota Japan’s global manufacturing centres, with 2,500 employees at Toyota’s manufacturing plant in Altona, Victoria helping to build Camry, Hybrid Camry and V6 Aurion vehicles for local and overseas markets.
Toyota engaged FourPL in 2014 to develop and lead a procurement tender process and prepare a business case to justify the outsourcing of a key IT infrastructure and support function. FourPL’s role was to guide Toyota’s senior management team through a formal evaluation and selection process and provide commercial coaching advice to the project director leading the project on Toyota’s behalf.
Through the course of this project with Toyota we followed a 4 phase process.
Phase 1 – Project Initiation
Phase 2 – Current & Future Needs Analysis
Phase 3 – Develop Expression of Interest Document
Phase 4 – Review & Assess Response
This project achieved a significant reduction in Toyota information systems division costs and an overall improvement in service levels to Toyota’s customers. The depth of knowledge of the applications in scope by the IT company selected has resulted in improved transparency of incidents and improved incident resolution timeframes for Toyota.
FourPL contact for more information:
Brett Findlay, Vice President – Commercial and Communications ph +61 424 154 012